Continuously improving enterprise compliance
Serving multinational enterprises with its cloud-based compliance solutions, Impero is continually looking for ways to improve customer experience and strengthen its offering.
As every cloud based company knows, making changes and adding new features to a running platform comes with the risk of disruption to existing users. For Impero, improving the overall user experience of its compliance solution, including adding new and improved reporting modules and enhancing existing functionality needs to take place with as little disruption as possible for its existing customers.
Working closely with the internal development team, business teams and user groups Stoked has established a strong partnership, which is delivering new functionality seamlessly into Impero’s customer facing environments.
Ongoing user research reveals how customers use the system, highlights pain points and exposes opportunities for improvement. Stakeholder interviews also help to inform product decisions based on business requirements.
New features and requirements are translated into user flows and wireframes. These are iterated upon with stakeholders and user groups and subsequently translate into high fidelity mock ups that are handed over to the internal software development team to execute.
Our team is currently working with the internal development team on implementation, while working with business stakeholders to explore further system upgrades.